Frequently Asked Questions
Everything you need to know about your Pure Frequencies experience.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.
How do I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide. We recommend measuring a similar garment you own and comparing it to our specifications for the most accurate fit.
What is your return and exchange policy?
We offer a 30-day return window for all unworn, unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small restocking fee.
Are Pure Frequencies garments sustainably made?
Yes, we prioritize ethical manufacturing and use high-quality organic or recycled fibers whenever possible to ensure our fashion has a lower environmental impact.
How should I care for my items to ensure they last?
To preserve the quality and frequency of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are located on the interior label of each piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.